PROPEL to quality healthcare: six steps to improve patient care, staff engagement, and the bottom line

Summary

Positive Psychology studies how people are able to perform extraordinarily well in challenging situations. After a dozen years of research in prestigious medical centres, an evidence-based method for applying this science has been developed. That six step program is PROPEL.

Content

In this book, you will read stories illustrating the experiences of doctors, nurses and administrators who learned to use PROPEL to transform their professional life (and, for many, their personal life as well). You will learn how they were able to attain remarkable results with their teams, units and clinics:

• Wait times for chemotherapy infusion reduced 6 hours
• Staff turnover dropped 80%
• Paediatric MRI scheduling driven down from 14 weeks to 10 days
• Bone marrow transplant procedures increased by 50%
• Emergency department diversion due to psychiatric patient boarding virtually eliminated
• Patient fall rate cut by 70%
• Use of agency and travellers nurses abolished
• Patient satisfaction scores up 50%.

The cumulative impact to the bottom line has been calculated to be millions of dollars. The most meaningful measure of PROPEL’s success, however, comes from the thousands of dedicated professionals who have expressed heartfelt gratitude for having learned how to recapture their joy for working in healthcare.