Summary
This study, published in Health Services and Delivery Research, identified five key themes that help explain how patient experience data work could lead to quality improvements in acute hospital trusts.
Organisational strategies and practices to improve care using patient experience data in acute NHS hospital trusts: an ethnographic study (October 2019)
https://www.journalslibrary.nihr.ac.uk/hsdr/hsdr07340/?utm_campaign=1311003_Research%20and%20Innovation%20newsletter%20Vol%2011%20Issue%204%20(12-02-2020)&utm_medium=email&utm_source=dotdigital&dm_i=4JL6,S3KR,5GN8X1,3DFX9,1#/abstract
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