Radio Ombudsman #19: Sir Robert Francis QC on why listening to patients is vital to improve services

Summary

Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.

Listen to the podcast or download the transcript.

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