PHSO: Prioritising patient safety (Winter 2026)

Summary

Prioritising patient safety is a blog series from the Parliamentary and Health Service Ombudsman (PHSO). Each month, PHSO publish between 70 to 100 of their casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes happening again. This blog shares two cases involving patients with disabilities and the improvements one Trust has made, highlights key themes emerging from PHSO casework and provide updates on patient safety work from NHS Resolution, the Freedom to Speak Up Guardian and the Health Services Safety Investigations Body (HSSIB).