Giving families a voice: HSIB’s approach to family engagement during investigations

Summary

This national learning report from the Healthcare Safety Investigation Branch (HSIB) will highlight the themes emerging from their contact with families during their patient safety investigations. It is due to be published in spring 2020.

HSIB's national learning reports describe common themes and findings that come out of their national investigation programme and their maternity investigation programme. The information in these reports is used to inform future HSIB investigations or programmes of work.

Content

This report will set-out our family engagement process. It will also summarise the feedback received to date from the families who have been involved in HSIB investigations.

The purpose is to for HSIB to share their family engagement process with other healthcare organisations involved in patient safety investigations and raise awareness of the value of an effective family engagement process in such investigations.

The report will:

• Describe HSIB’s approach to family engagement in our investigations and what has informed our practice.
• Describe what has worked well in our approach to family engagement.
• Summarise what families and staff tell us about our approach.
• Explain what we have learned and plans for future work.