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PHSO: NHS complaints standards

by Sam

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Summary

The NHS Complaint Standards, model complaint handling procedure and good complaint handling guides set out how organisations providing NHS services should approach complaint handling. They apply to all NHS organisations in England and independent healthcare providers who deliver NHS-funded care.

Content

PHSO: NHS complaints standards https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/nhs-complaint-standard…
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