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PHSO: Draft model complaint handling procedure for NHS Services in England

by Patient Safety Learning

· 1,846 views

Summary

This is draft material and is not live guidance. It is shared for information and will be tested with organisations who have agreed to pilot the new Complaint Standards. 

The model complaint handling procedure describes how your organisation will meet the expectations of the NHS Complaint Standards in practice. 

Download a Word version of the model complaints handling procedure from the link below to test within your NHS organisation.

PHSO: Draft model complaint handling procedure for NHS Services in England https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/model-complaint-ha…
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