Medicine for Managers: The changing face of complaints and claims (22 July 2024)

Summary

There has been an apparent explosion in complaints and claims in healthcare over the last fifty years. In the 70s, complaints were rare and there was generally appreciation of services provided and care given. So why so many expressions of dissatisfaction now? Are the facilities worse, the care given less good or has the threshold for complaining fallen? Dr Paul Lambden shares his thoughts with Medicine for Managers.