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A review of concerns (complaints) handling in NHS Wales: “Using the gift of complaints” (June 2014)

by Patient Safety Learning

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Summary

This independent review looked into the way NHS Wales handled concerns. The review was led by Keith Evans, the former chief executive and managing director of Panasonic UK and Ireland, and supported by Dr Andrew Goodall, Chief Executive, Aneurin Bevan University Health Board.

A report was compiled making 109 recommendations.

A review of concerns (complaints) handling in NHS Wales: “Using the gift of complaints” (June 2014) https://www.gov.wales/written-statement-review-concerns-complaints-handling-within-nhs-wales-using-g…
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