Skip to content

How the Parliamentary and Health Service Ombudsman (PHSO) looks into complaints

by Claire Cox

· 3,081 views

Summary

The Parliamentary and Health Service Ombudsman (PHSO) makes final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. They look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. They look into complaints fairly and the service is free for everyone.

This leaflet gives an overview in to how the PHSO looks into complaints.

How the Parliamentary and Health Service Ombudsman (PHSO) looks into complaints https://www.ombudsman.org.uk/sites/default/files/PHSO_Overview_leaflet_2019.pdf
    • 0

    User Feedback

    Recommended Comments

    Tom McGowan

    Members

    Conclusion about the PHSO Service.

    It has been our conclusion that the PHSO exists to give the impression that it provides redress; however, it is fundamentally flawed, not impartial and defensive of its processes and reputation.

    Do not waist your time with this service which exists only to appease complainants and protect the services. We ceased the PHSO investigation after 4 years of 'smoke and mirrors' and a complete lack of regard for the truth. My advise it pursue other avenues and give the PHSO a wide birth! For the full details of our story please read and feel free to make contact via this site: www.olivermcgowan.org

    PHSO form final version.pdf Letter of support from Mencap - Final.pdf 20200922-C2055716_McGowan_PHSO.pdf 20210206-C2055716_McGowan_PHSO.pdf

    Create an account or sign in to comment

    Registered address: Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ

    Account

    Navigation

    Search

    Search

    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.