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NHS Improvement: Eliminating agency spend on healthcare support workers (September 2019)

by Claire Cox (edited)

· 1,054 views

Summary

East Lancashire Hospitals NHS Trust's agency spend on healthcare support workers (HCSW) was high and rising. This caused not only financial pressures but concerns about care quality. The trust set itself the ambitious aim of eliminating agency spend on HCSWs entirely.

Content

This case study includes:

  • solution
  • challenges faced
  • results
  • learning points
  • sustainability.
NHS Improvement: Eliminating agency spend on healthcare support workers (September 2019) https://improvement.nhs.uk/documents/5960/East_Lancs_-_eliminating_agency_spend.pdf

Edited by Claire Cox

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