Designed and tested by the Institute for Healthcare Improvement's (IHI) world-renowned safety experts, this toolkit includes documents on improving teamwork and communication, tools to help you understand the underlying issues that can cause errors, and valuable guidance about how to create and maintain reliable systems. Each of the nine tools includes a short description, instructions, an example and a blank template.
What will I learn?
Within the toolkit you will find:
- The SBAR (Situation-Background-Assessment-Recommendation) technique, which provides a framework for communication between members of the health care team about a patient's condition.
- Action Hierarchy, a component of RCA2 that will assist teams in identifying which actions will have the strongest effect for successful and sustained system improvement.
- A daily huddle agenda, which gives teams a way to proactively manage quality and safety.
- Failure Modes and Effects Analysis (FMEA): also used in Lean management and Six Sigma, FMEA is a systematic, proactive method for identifying potential risks and their impact.
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