Summary
In any attempt to understand or intervene in the design and conduct of work, we can consider several kinds of ‘work’. In practically all attempts at understanding and intervention, however, we are not considering actual purposeful activity – work-as-done. Rather, we use proxies for work-as-done as the basis for understanding and intervention.
Content
In a series of short posts, Steven Shorrock, Humanistic Systems, outlines briefly some of these proxies.
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