HindSight 34: Handling surprises – Tales of the unexpected (December 2022)

Summary

Eurocontrol’s HindSight magazine is a magazine on human and organisational factors in operations, in air traffic management and beyond.

This issue is on the theme of Handling Surprises: Tales of the Unexpected. You will find a diverse selection of articles from frontline staff, senior managers, and specialists in operations, human factors, safety, and resilience engineering in the context of aviation, healthcare, maritime and web operations. The articles reflect surprise handling by individuals, teams and organisations from the perspectives of personal experience, theory, research and training.