Summary
Phillip Ragain, director of training and human performance at The RAD Group, explains why it wrong to focus on human error when an incidence occurs.
A majority of incident investigations correctly identify employees who made mistakes or deviated from policies and procedures, but this distracts from other causal factors and preclude better corrective actions.
In his blog, Philip discusses how leaders can avoid the human error trap.
The human error trap (7 June 2017)
https://incident-prevention.com/ip-articles/the-human-error-trap
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