Cyber incident: communication checklists for care providers (Digital Care Hub)

Summary

Cyber incidents can have a major impact on care services. Systems may be unavailable, information may be difficult to access, and staff, people drawing on care, families and partners may need clear updates quickly.

Good communication helps reduce uncertainty, supports safe care and makes sure the right people know what is happening, what they need to do and when they will be updated again.

Digital Care Hub has developed editable communication checklists to help adult social care providers prepare before a cyber incident and communicate during one. There are separate versions for home care services and care homes. Each checklist should be used alongside your Business Continuity Plan.