Mapping the resilience performance of community pharmacy to maintain patient safety during the Covid-19 pandemic (17 January 2022)

Summary

This qualitative study in Research in Social and Administrative Pharmacy examined how staff working in UK community pharmacy during the first waves of the Covid-19 pandemic in 2020 responded and adapted to new pressures on their services to maintain patient safety.

From responses gathered from 23 community pharmacy staff in England and Scotland, the authors identified five themes:

• Covid-19, an impending threat to system
• Patient safety stressors during the first waves of Covid-19
• Altering the system, responding to system stressors
• Monitoring and adjusting
• Learning for the future.

They found that pharmacy staff responded and adapted to the evolving situation, monitoring the success of measures and protocols adopted in response to the pressures of the pandemic.