Challenges in communication between healthcare personnel and patients: COVID-19 (webinar recording, May 2020)

Summary

This is a webinar recording produced by the International Society for Quality in Health Care (ISQua).

Patient Safety Learning's Helen Hughes, Patient Advocate Kathy Kovacs Burns, ED Consultant, Rob Galloway and Rachael Grimaldi, the creator of Cardmedic join ISQua to discuss communication between healthcare staff and patinets during COVID-19.

This webinar focused on finding solutions to the difficulties that arise in communication between healthcare staff and patients, particularly during events like COVID-19 where the use of face masks and shields create a barrier in communication. We also hear from the perspective of the patient – what are the unintended consequences of failures in communication?

Rachael Grimaldi the creator of Cardmedic, shared details of this innovative tool that can be used to aid in the communication between patients and their carers during the pandemic.

Communication is an extremely important aspect of care and this webinar aims to help both healthcare staff and patients to find a way through the barriers imposed by COVID-19.