This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
A simple model to facilitate effective responses will be shared and delegates will have the opportunity to practise the use of our unique AERO approach.
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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