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DTSTART:20220327T020000Z
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SUMMARY:Complaints resolution & mediation
DTSTAMP:20211220T125657Z
SEQUENCE:0
UID:642-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This course is suitable for anybody who deals with compla
	ints as part of their job role\, or anybody who may have to handle a compl
	aint. This includes dedicated complaints teams &amp\; customer support tea
	ms and managers.  The programme includes a section on handling complaints
	 regarding COVID-19 - understanding the standards of care by which the NHS
	 should be judged in a pandemic. \n\n\n\n	A highly interactive and effect
	ive workshop to improve confidence and consistency in handling complaints.
	\n\n\n\n	A simple model to facilitate effective responses will be shared a
	nd delegates will have the opportunity to practise the use of our unique A
	ERO approach.\n\n\n\n	For more information visit https://www.healthcareco
	nferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-medi
	ation or email kate@hc-uk.org.uk\n\n\n\n	hub members receive a 20% disc
	ount. Email infor@pslhub.org for discount code.\n\n
DTSTART;VALUE=DATE:20220127
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