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Managing and supporting clinicians/healthcare professionals involved in a patient safety incident, complaint or claim

Event details

This conference focuses on supporting staff who have been involved in patient safety incidents, or are the subject of complaints or claims. Involvement in an incident, complaint or claim can have severe consequences on staff who may experience a range of reactions including stress, depression, shame and guilt.

This conference will enable you to:

  • Network with colleagues who are working to support staff following incidents, complaints or claims.
  • Understand national developments including the requirements in the 2020 Patient Safety Incident Response Framework.
  • Reflect on how we can better support staff experiencing these issues through COVID-19.
  • Deliver a just culture that supports consistent, constructive and fair evaluation of the actions of staff involved in patient safety incidents.
  • Reflect on a healthcare’s professionals personal experience of being the subject of an incident investigation.
  • Improve immediate support and debriefing when an incident occurs.
  • Develop your skills in providing the staff member involved in a patient safety incident specific individual support or intervention to work safely.
  • Understand how you can improve processes for ensuring candour and supporting staff.
  • Identify key strategies for interviewing staff and taking statements and preparing staff for Coroner’s Inquests. 
  • Ensure you are up to date with the latest developments in psychological support for staff including building resilience.
  • Self assess and reflect on your own practice.
  • Gain CPD accreditation points contributing to professional development and revalidation evidence.


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