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The Patients Association: What to do if you’re unhappy about care you or a loved one has received


Event details

Last year, our helpline advisers dealt with an average of two calls a day relating to complaints – could the caller complain about what had happened? How to complain? Who to complain to? 

This event is for patients and carers who would like answers to some basic questions about complaining about care. Solicitors Chris James and Josh Hughes from law firm Bolt Burdon Kemp will be joining our Chief Executive Rachel Power in this online event. 

Between them they’ll: 

  • Help people understand the NHS complaints process, including its limitations 
  • Describe how to get the most out of making a complaint
  • Explain were the distinction can lie between poor service and a claim in negligence.


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