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13 May 2025 14 May 2025
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework introduction to complex systems, system thinking and human factors restorative just and learning culture duty of candour involving staff in incident response involving patients, families and carers in incident response improvement science and developing system improvement plans general response techniques interviewing and asking questions conducting observations, understanding work as done systems frameworks response types patient safety investigation planning, analysis and report writing commissioning and oversight of an internal investigation a high-level overview of system-based response tools Who should attend:
Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations
Facilitator: Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.
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hub members receive a 20% discount. Email [email protected] for discount code.
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13 May 2025
Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process, and safety.
The conference delves into integrating human factors into healthcare systems and processes, clinical decision making, healthcare system design, quality of patient experience, medication safety, and workload, fatigue, and stress management. Throughout the day there will be interactive sessions, small breakout groups, and collaborative exercises, fostering a dynamic learning experience.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/a-practical-guide-to-human-factors-in-healthcare or email [email protected]
Complementary free places for hub members. Please use code hcuk00psl when booking
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13 May 2025
As part of Care Forward, a national movement focused on making care better for over a million people across the country, Healthcare Excellence Canada with supporting organisations are launching new offerings that provide participants with funding, resources and coaching to drive impact on four key priorities: expanding care access, helping more people age where they call home, advancing person-centred long-term care and strengthening the health workforce.
Join this webinar series to explore these offerings and how you can get involved:
Right Care Challenge supports health and social care organizations to launch or enhance initiatives that ensure patients receive the right care, at the right time, in the right place—all while helping reduce avoidable emergency department visits. Enhancing Integrated Care supports primary and community care organisations to strengthen integrated team-based care models, including virtual care, making access easier and reducing pressure on emergency departments. Paramedics and Social Prescribing helps paramedic teams use social prescribing to connect clients with local community services, improving overall health and wellbeing. Primary Care Access Improvement helps team-based primary care organisations create efficiencies and optimise team functioning, so patients receive timely care, regardless of urgency or demand. Nursing Home Without Walls supports jurisdictions across the country to bring nursing home support and services to older adults in their own homes, helping them age safely and comfortably where they already live. Sparking Change in Appropriate Use of Antipsychotics Awards Program provides long-term care homes across Canada with support to use person-centered approaches to reduce potentially inappropriate antipsychotic use. Register
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13 May 2025
The course will provide participants with an in-depth knowledge and understanding of how to not only comply with the duty of candour and the Patient Safety Incident Response Framework (PSIRF), but to do so in an emotionally intelligent way, with empathy and compassion for all involved.
Practical guidance on complying with the regulations and guidance The “grey areas” and what people most often get wrong Using emotional intelligence to understand the difficult emotions experienced by patients/those closest to them and staff following patient safety incidents What empathy and compassion mean in practice Handling difficult and emotive conversations well Making a meaningful apology How Duty of Candour and PSIRF work alongside other policies and procedures including complaints; litigation; Martha’s Rule and the soon to be introduced “Hillsborough Law” How the new “Harmed Patient Pathway” can help you get it right 7 How to ensure communication moves beyond compliance and frameworks but remains emotionally intelligent and personal Register
hub members receive a 20% discount. Email [email protected] for discount code.
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11 May 2025 23:00 13 May 2025 23:00
Congress is the ultimate opportunity to network, hear from exceptional keynote speakers and take part in vibrant debates about the issues affecting the nursing workforce.
Plus, with an education and development programme, industry exhibition and buzzing Liverpool location, you're sure to leave Congress feeling energised and inspired.
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11
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13 May 2025 11:15 14:15
This webinar focuses on using positive family engagement within the new PSIRF framework to transform the investigation experience of patients, families, and staff. We will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF. The webinar has been developed in line with the national NHS Patient Safety Standards introduced as part of the NHS Patient Safety Incident Response Framework (PSIRF) and the Engaging and involving patients, families and staff following a patient safety incident PSIRF supporting guidance.
This webinar enables you to hear the first-hand experiences of staff and families in a powerful and engaging way. It gives you the opportunity to discuss and share your experiences and that of speakers and other delegates in a non-judgmental and positive learning environment.
This webinar is for:
Patient Safety Leads / Manager / Advisors Family Liaison Service Teams PSIRF Implementation Teams Governance Leads / Managers / Directors Clinical Leads in Safety & Quality Speakers: Julie Kerry, Lucien Champion, Stephen Habgood and Sam Fairhurst
You will have the opportunity to achieve the following learning objectives:
Understand the challenges and opportunities of engaging positively with families. Using PSIRF to develop an approach that recognises the importance of a collaborative investigative process that is thoughtful, compassionate, and supportive to families and staff. Appreciating the long-term adverse impact of poor engagement. Consider the family perspective after a patient safety incident, learning from the lived experiences of families to ‘walk a while in their shoes’, in relation to creation of actionable insights from these experiences which will influence your own future practice. Challenge yourself on your approach to the delivery of duty of candour and whether it meets the needs of families after a patient safety event. Increase your confidence in managing issues of information sharing and confidentiality. Developing approaches to how families can be supported to be part of a safety plan for patients. This would also specifically include working well with families who have experienced loss through suicide. Focus on an investigative and engagement approach which avoids compounding harm. Recognising the positive impact even small expressions of kindness can make and determining what makes a meaningful apology. Develop an approach to report writing after a patient safety incident, which has the family at the centre. Register
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12
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13 May 2025 12:00 13:00
The Maternity and Newborn Safety Investigations (MNSI) programme is part of a national strategy to improve maternity safety across the NHS in England. MNSI has completed over 3500 independent safety investigations, using system focused methodology, into maternity events, including direct and indirect maternal deaths in pregnancy and up to 6 weeks postpartum.
MNSI made recommendations to trusts 33 times between September 2018 and December 2023 in relation to birthing outside of guidance. These were reviewed by a team of maternity investigators and clinical advisors who identified this as a learning theme. In this webinar we will explore how healthcare professionals are able to support women / birthing people who birth outside of guidance so we can improve the outcomes and the experience of mothers, birthing people and babies.
Register for the webinar
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17
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13 May 2025 17:00
Don't miss this insightful conversation with C-level executives Leah Binder, President and CEO of the Leapfrog Group and Devin Jopp, President and CEO of APIC. In this leadership conversation, they'll share their perspectives on how the new presidential administration presents both opportunities and challenges to advancing patient safety and infection prevention.
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