BEGIN:VCALENDAR VERSION:2.0 PRODID:-//InvisionCommunity Events 5.0.19//EN METHOD:PUBLISH CALSCALE:GREGORIAN REFRESH-INTERVAL:PT15M X-PUBLISHED-TTL:PT15M X-WR-CALNAME:Community Calendar NAME:Community Calendar BEGIN:VTIMEZONE TZID:Europe/London TZURL:https://tzurl.org/zoneinfo/Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T020000Z RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T020000Z RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London TZURL:https://tzurl.org/zoneinfo/Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T020000Z RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T020000Z RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London TZURL:https://tzurl.org/zoneinfo/Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T020000Z RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T020000Z RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT SUMMARY:Martha's Rule Conference DTSTAMP:20260929T131331Z SEQUENCE:0 UID:2251-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:This conference brings together leading experts and experien ced NHS practitioners to provide a practical guide to embedding Martha’s Rule across hospital services. The conference will examine the caregive r’s perspective\, implementing the three core components\, communicating effectively with patients and families\, and overcoming cultural and oper ational barriers. The programme will explore how to embed the Patient Well ness Question into routine care and ensure concerns are recorded\, reviewe d and acted upon. Delegates will consider how to use the six core standard s to assess reliability\, identify gaps and provide assurance to senior le aders.The conference will also focus on using Martha’s Rule data to unde rstand outcomes\, identify variation and improve wider deterioration and e scalation systems. Legal\, governance and human factors considerations wil l be discussed\, including independent rapid review\, documentation\, psyc hological safety and responding constructively when concerns are escalated .Martha’s Rule forms part of the wider national approach to managing acu te physical deterioration through prevention\, identification\, escalation and response—the PIER approach. The day will include interactive case d iscussions and practical exercises to support delegates to translate natio nal requirements into reliable everyday practice.This conference will enab le you to:Reflect on Martha’s story and the importance of listening to p atients\, families and carers.Understand the three core components of Mart ha’s Rule and the March 2027 implementation requirement.Embed the Patien t Wellness Question into routine care and escalation processes.Use the six core standards to assess reliability and identify areas for improvement.C ommunicate Martha’s Rule clearly and ensure equitable access.Use impleme ntation data\, feedback and outcomes to drive improvement.Understand key g overnance\, legal and human factors considerations.Develop a culture where patients\, families and staff feel able to raise concerns.Integrate Marth a’s Rule with existing deterioration pathways and the PIER approach.Supp ort continuing professional development and provide evidence for revalidat ion.Registerhub members receive a 20% discount. Email info@pslhub.org for discount code. DTSTART;VALUE=DATE:20270122 END:VEVENT BEGIN:VEVENT SUMMARY:Structured Judgement Reviews DTSTAMP:20260929T131040Z SEQUENCE:0 UID:2250-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:A different approach to Structured Judgement Reviews (SJRs)\ ; using them as a triage tool and avoiding the use of poor and very poor t o better align with PSIRF.This course looks at moving SJRs away from quest ions of avoidability of harm and instead looks at how they can be used to determine what type of learning response should follow a patient’s death . The explicit judgements of poor and very poor that are in traditional SJ R models are no longer helpful and delegates will be provided with updated and positive alternatives that focus on organisational learning.Who shoul d attendHealthcare professionals tasked with deciding on an appropriate le arning response following the death of a patient. Healthcare professionals who undertake Structured Judgement Reviews who wish to align these with P SIRF principles.Key learning objectivesWhere SJRs fit in the overall clini cal governance structure of their organisation\, why they are being conduc ted and what questions they are designed to answerHow to organise case not es for effective review\; use of timelinesWhat other sources of evidence t o considerMaking explicit judgements around quality of care\; evidence bas e and standards usedWhen and how to escalate potential issues with profess ional conductRegisterhub members receive a 20% discount. Email info@pslhub .org for discount code. DTSTART;VALUE=DATE:20270113 END:VEVENT BEGIN:VEVENT SUMMARY:The Duty of Candour and PSIRF: A practical guide to implemen tation with emotional intelligence and compassion DTSTAMP:20260929T130813Z SEQUENCE:0 UID:2249-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:Any staff with responsibility for implementing the duty of c andour and/or PSIRF and those responsible for quality\; safety\; clinical governance\; safety investigations\; complaints\; CQC compliance\; or pati ent experience/ involvement would benefit from attending this one-day trai ning.The course will provide participants with an in-depth knowledge and u nderstanding of how to not only comply with the duty of candour and the Pa tient Safety Incident Response Framework (PSIRF)\, but to do so in an emot ionally intelligent way\, with empathy and compassion for all involved.Pra ctical guidance on complying with the regulations and guidanceThe “grey areas” and what people most often get wrongUsing emotional intelligence to understand the difficult emotions experienced by patients/those closest to them and staff following patient safety incidentsWhat empathy and comp assion mean in practiceHandling difficult and emotive conversations wellMa king a meaningful apologyHow Duty of Candour and PSIRF work alongside othe r policies and procedures including complaints\; litigation\; Martha’s R ule and the soon to be introduced “Hillsborough Law”How the new “Har med Patient Pathway” can help you get it right 7How to ensure communicat ion moves beyond compliance and frameworks but remains emotionally intelli gent and personalRegisterhub members receive 20% discount. Email info@ps lhub.org for discount code. DTSTART;VALUE=DATE:20261208 END:VEVENT BEGIN:VEVENT SUMMARY:Learning from Letby and the Thirlwall Inquiry DTSTAMP:20260929T130629Z SEQUENCE:0 UID:2248-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:A clear\, factual walkthrough of what happened\, where\, and when — and how a patient safety concern became blurred\, delayed\, and distorted by a disciplinary process. Delegates will explore the key lesson s from the NHS internal investigation and the emerging recommendations fro m the Thirlwall Inquiry\, with a focus on whether similar vulnerabilities exist within their own Trust.What to expect:The Key Facts: What Happened\, Where\, and WhenHow a Patient Safety Issue Was Blurred by a Disciplinary InvestigationKey Lessons from the NHS Internal InvestigationKey Lessons &a mp\; Recommendations from the Thirlwall InquiryCould This Happen in Your T rust?Who should attend?This course is open to Board members\, Senior leade rs\, Patient Safety Specialists\, Triumvirates\, Safety and Governance Tea ms.Registerhub members receive a 20% discount. Email info@pslhub.org for c ode. DTSTART;VALUE=DATE:20261118 END:VEVENT BEGIN:VEVENT SUMMARY:A practical guide to statistical process control using data for quality improvement DTSTAMP:20260929T130447Z SEQUENCE:0 UID:2247-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:This practical masterclass introduces statistical process co ntrol in a clear\, accessible and confidence-building way. Participants wi ll learn how to understand variation\, choose the right chart\, interpret signals\, avoid common mistakes and use SPC to support better improvement\ , assurance and decision-making.Healthcare teams are surrounded by data\, but data alone does not lead to better decisions. Many services still rely on red\, amber and green ratings\, two-point comparisons\, averages\, ran kings and narrative explanations that can obscure whether performance is g enuinely changing. Statistical process control (SPC) offers a more useful way to understand variation over time\, distinguish signal from noise\, an d decide when action is needed.This masterclass will demystify SPC for all attendees. It will explain the core concepts in plain language\, using pr actical healthcare examples rather than mathematical theory. Participants will learn why plotting data over time matters\, how common cause and spec ial cause variation affect decision-making\, when to use run charts\, alon g with other chart types\, and how to interpret process limits and rules f or special cause variation.The session will link SPC to national expectati ons around improvement\, productivity\, quality\, safety\, operational per formance and better use of data. It will support participants to move beyo nd simply producing charts towards using SPC as a practical tool for learn ing\, improvement\, assurance and leadership conversations. By the end of the masterclass\, participants will be able to use SPC more confidently in improvement projects\, service reviews\, board reports and day-to-day man agement.This masterclass is aimed anyone who wants to use data for improve ment and performance more effectively\, including clinicians\, operational managers\, service managers\, analysts\, transformation leads\, quality a nd safety teams\, and executives and board members. It is particularly rel evant for people who:Regularly review performance\, quality\, safety\, acc ess\, flow\, workforce or patient experience data\;Support improvement pro jects or transformation programmes\;Need to understand whether changes are leading to real improvement\;Want to avoid overreacting to normal variati on or missing important signals\;Are involved in reporting data to teams\, committees\, executives or boards\;Are new to SPC or have used charts but want greater confidence in interpretation.No advanced statistical knowled ge is required. The session is designed for people who want SPC explained clearly\, practically and without unnecessary jargon.Registerhub members r eceive a 20% discount. Email info@pslhub.org for code. DTSTART;VALUE=DATE:20261104 END:VEVENT BEGIN:VEVENT SUMMARY:THIS Space 2026 DTSTAMP:20260929T090419Z SEQUENCE:0 UID:2246-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:Join THIS Space 2026 to explore what works in healthcare imp rovement and innovation\, what doesn’t\, and why. Discover the latest ev idence\, share learning and connect with others committed to improving the quality and safety of healthcare.Evaluating AI for the NHS is there a bet ter way?Patient and public involvement in digital transformation.Transgres sive behaviour as a patient safety challenge.Improving governance of evalu ation.Improving healthcare inclusively....and much more!Register DTSTART;VALUE=DATE:20261124 END:VEVENT BEGIN:VEVENT SUMMARY:A practical guide to Human Factors in healthcare DTSTAMP:20260928T191920Z SEQUENCE:0 UID:2245-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:Healthcare is delivered through complex and constantly chang ing systems. Staff make difficult decisions while managing high workloads\ , interruptions\, time pressures\, new technology and competing demands. H uman factors enables organisations to examine how these conditions interac t with people\, tasks\, equipment\, environments and organisational proces ses — and to redesign care so that safe practice is supported rather tha n dependent on individuals overcoming weaknesses within the system.The con ference will also consider the growing human factors implications of elect ronic patient records\, automation\, ambient documentation and artificial intelligence. While digital technology can improve safety\, productivity a nd access to information\, poor usability\, alert fatigue\, automation bia s and disrupted workflows can introduce new risks. Safe implementation req uires technology to be designed around patients and staff\, with frontline users involved in its design\, testing and evaluation.For further informa tion and to book your place visit https://www.healthcareconferencesuk.co.u k/virtual-online-courses/a-practical-guide-to-human-factors-in-healthcare  or email emily@hc-uk.org.uk.Follow the conference on X @HCUK_Clare  #Hu manFactorshub members receive a 20% discount. Email info@pslhub.org for di scount code. DTSTART;VALUE=DATE:20270127 END:VEVENT BEGIN:VEVENT SUMMARY:NHS Complaints Summit: Improving complaints handling through the NHS Complaint Standards DTSTAMP:20260928T191708Z SEQUENCE:0 UID:2244-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:This National Summit focuses on improving NHS complaints han dling and supporting services to implement\, embed and evidence adherence to the PHSO NHS Complaint Standards.The conference takes place at a critic al time for complaints reform. The 10 Year Health Plan for England is clea r that the NHS complaints procedure is far from where it needs to be\, and commits to updating complaints regulations\, setting clearer standards fo r the timeliness and quality of responses\, improving response times\, and increasing the use of AI tools to support faster collection and response to complaints data.For more information https://www.healthcareconferencesu k.co.uk/virtual-online-courses/nhs-complaints-summit or email kerry@hc-uk. org.uk.hub member receive a 20% discount. Email info@pslhub.org for discou nt code.Follow the conference on X @HCUK_Clare  #NHSComplaints DTSTART;VALUE=DATE:20261210 END:VEVENT BEGIN:VEVENT SUMMARY:Making decisions together: Supporting conversations about bl adder and bowel products and services DTSTAMP:20260924T113211Z SEQUENCE:0 UID:2243-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org DESCRIPTION:There is concern that decisions around care and products for patients with bladder and bowel intimate care needs are being made on the basis of cost to the NHS\, at the expense of patients receiving the right care and treatment for their needs. Working in partnership with patients\ , the Patients Association and Coloplast have developed a number of resour ces that are designed to support patients understand their rights and get access to the products and services they need. At this free Patients Asso ciation webinar\, you'll hear about patients' experiences of accessing bla dder and bowel products and services\, including some of the challenges pe ople face in getting care that meets their individual needs. It will expl ore the importance of shared decision-making between patients and healthca re professionals\, and how working together can help ensure people have a say in decisions about their care and are able to access the products\, tr eatment and support that are right for them.You'll also hear from the team that developed the resources about how they can help patients understand their rights\, have more informed conversations with healthcare profession als\, and advocate for their individual needs.Register DTSTART:20261014T090000Z DTEND:20261014T100000Z END:VEVENT BEGIN:VEVENT SUMMARY:Safer Handling of Hazardous Medicinal Products: Pharmacy Pra ctice and the Case for Change DTSTAMP:20260922T172426Z SEQUENCE:0 UID:2242-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org ORGANIZER;CN="Mark Hughes":noreply@pslhub.org ATTACH;FMTTYPE=application/pdf:https://us06web.zoom.us/meeting/register/CiEEnFhnSvas-pRv4z7D9g">Sign up here.

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