The Duty of Candour and PSIRF: a practical guide to implementation with emotional intelligence and compassion

The course will provide participants with an in-depth knowledge and understanding of how to not only comply with the duty of candour and the Patient Safety Incident Response Framework (PSIRF), but to do so in an emotionally intelligent way, with empathy and compassion for all involved.

• Practical guidance on complying with the regulations and guidance
• The “grey areas” and what people most often get wrong
• Using emotional intelligence to understand the difficult emotions experienced by patients/those closest to them and staff following patient safety incidents
• What empathy and compassion mean in practice
• Handling difficult and emotive conversations well
• Making a meaningful apology
• How Duty of Candour and PSIRF work alongside other policies and procedures including complaints; litigation; Martha’s Rule and the soon to be introduced “Hillsborough Law”
• How the new “Harmed Patient Pathway” can help you get it right 7
• How to ensure communication moves beyond compliance and frameworks but remains emotionally intelligent and personal

Register

hub members receive a 20% discount. Email [email protected] for discount code.