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ALL
DAY
03 July 2026
This training will support the development of expert understanding and oversight of systems based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
PSIRF and associated documents (PSIRP, PSII standards) oversight framework effective oversight and supporting processes related to incident response maintaining an open, transparent, and improvement focused culture importance of communication and involvement of those affected (preventing further harm) commissioning and planning of patient safety incident investigations complex investigations spanning different organisational, care setting, and stakeholder boundaries. Who should attend?
Executives, commissioning, & service managers supporting service lead investigator roles The following only after attending the 2-day systems approach to patient safety incident response: All Executive, Commissioner and Service Leads for investigation; All Lead investigators conducting patient safety incident investigations investigators conducting Register
hub members receive a 20% discount. Email [email protected] for discount code.
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9
:00
03 July 2026 09:00 10:00
This webinar for Patients Association Patient Partnership Week will explore the inequities that shape patients’ access to treatment and care, and why many people still face barriers to receiving timely, effective support. The discussion will examine the structural challenges within the health system that affect uptake and adoption of treatments, including why innovations can take so long to reach patients in practice. Panellists will also consider the significant regional variation in access to care, and the impact this has on outcomes and patient experience. Importantly, the session will focus not only on identifying the problems, but on exploring practical solutions to create a fairer, more equitable system for all patients.
Speakers
Will Pett, Interim Director of Policy & External Affairs at Healthwatch England Giles Lomax, CEO, Spinal Muscular Atrophy UK Kirstin Spencer, patient Register
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13
:00
03 July 2026 13:00 14:00
This webinar for the Patients Association Patient Partnership Week will explore why many patients still feel unheard, confused, or excluded when communicating with the NHS. The discussion will examine whether NHS communication is truly designed with patients, or simply delivered to them, alongside the growing balance between digital efficiency and meaningful human interaction. Panellists will consider the importance of trust, transparency, and accessibility, and reflect on what good communication actually looks like from a patient perspective — including how services can better support understanding, choice, and partnership in care.
Speakers:
Chair: Julie Thallon, Chair of Trustees, the Patients Association Dorina Poenaru, patient Saliha Ahmed, Project Manager, Caafi Health Shahnaz Aziz, Head of Health Equalities and Involvement, Health Innovation East Midlands Katie Purbrick-Thompson, Policy Adviser, The King’s Fund Register
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