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Events happening today
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ALL
DAY
02 July 2026
This National Summit focuses on supporting staff to deliver good complaint handling and implementing and monitoring adherence to the PHSO National NHS Complaint Standards which are now being used and embedded across the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care.
For further information and to book your place visit: https://www.healthcareconferencesuk.co.uk/virtual-online-courses/nhs-complaints-summit or email [email protected].
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hub members receive 20% discount. Email [email protected] for discount code.
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02 July 2026
This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice.
Openness, trust and good communication are at the core of the relationship between health and care professionals and their patients / families. But the duty of candour is widely misunderstood, and often misapplied, which can leave practitioners feeling exposed and patients / families feeling frustrated and, perhaps, push them towards other legal processes to get answers.
This course will help attendees to understand the relationship between the statutory and professional duties of candour, in the wider context of the importance of good communication and the reasons why complaints and claims are made.
We will look at each element of the legal test for a notifiable safety incident to trigger the duty of candour, and the next steps that are necessary, reflecting in particular on the importance of distinguishing fault and blame as irrelevant to the duty of candour.
Examples will be given of regulatory consequences where the duty of candour has not been implemented appropriately and we will discuss the part of the duty of candour that requires an apology to be given, and consider the legal implications of this as well as good practice and examples to avoid where a poor apology has made things worse.
Who should attend:
Health and social care professionals, front line practitioners and managers, including those dealing with complaints and claims. Key learning objectives
Understanding the importance of communication in a clinical context and the role of the duties of candour Appreciating the difference between the statutory and professional duties of candour The key elements of the statutory duty of candour for a notifiable safety incident, and the overarching duty to be open and transparent Understanding the process when the duty of candour is triggered Understanding the relationship between the duty of candour and fault / blame / liability The legal implications of an apology and what makes a good apology Register
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02 July 2026
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
Duty of candour regulations. Being open and apologising when things go wrong. Challenges/complexities associated with cases where there is more than one investigation. Effective communication, including dealing with conflict and difficult conversations. Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation. Sharing findings. Signposting and support: including loss, trauma and stress. Who should attend?
Lead investigators conducting patient safety incident investigations. Executive and service lead for duty of candour. Executive and service lead for patient safety. Executive and service lead for the supporting response to patient safety incidents. Investigators supporting patient safety incident investigations. Register
hub members receive a 20% discount. Email [email protected] for discount code.
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11
:00
02 July 2026 11:30 12:30
This webinar, as part of Patients Association's Patient Partnership Week, will explore how organisations can partner with patients in the use of health data, placing trust and transparency at the heart of decision making. It will examine how technology currently uses patient data, why involving patient panels is essential, and how this supports better outcomes and public confidence.
Register
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