This webinar for the Patients Association Patient Partnership Week will explore why many patients still feel unheard, confused, or excluded when communicating with the NHS. The discussion will examine whether NHS communication is truly designed with patients, or simply delivered to them, alongside the growing balance between digital efficiency and meaningful human interaction. Panellists will consider the importance of trust, transparency, and accessibility, and reflect on what good communication actually looks like from a patient perspective — including how services can better support understanding, choice, and partnership in care.
Speakers:
Chair: Julie Thallon, Chair of Trustees, the Patients Association
Dorina Poenaru, patient
Saliha Ahmed, Project Manager, Caafi Health
Shahnaz Aziz, Head of Health Equalities and Involvement, Health Innovation East Midlands
Katie Purbrick-Thompson, Policy Adviser, The King’s Fund
Registered address:
Patient Safety Learning, China Works SB203, 100 Black Prince Road Vauxhall, London, SE1 7SJ
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