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08 May 2024 09 May 2024
Many people recognise that both the NHS and the health of the nation are in deep crisis. Whether in terms of life expectancy, levels of long-term ill health, inequalities, mental health, or the drivers of poor health such as obesity, England’s recent record is poor and often compares badly to its neighbours. Essentially, there is now a need to think differently about how to design and deliver health and care services to meet the challenge of reducing health inequalities.
This two-day virtual event from the King's Fund will bring together individuals and teams who have been working on shaping, informing and implementing strategies and action plans to address health inequalities at system, regional and place levels. Ahead of the upcoming general election, sessions will also provide an opportunity to discuss and explore the need for urgent action and policy change for the new government to improve population health and implement measures that help people to make healthier choices.
Showcasing both international and domestic case studies, this conference will also explore how the health and care system is working in partnership with local authorities, the voluntary, community and social enterprise (VCSE) sector and community leaders to develop a collaborative approach to health inequalities that makes the most of local assets and networks and meets the needs of local communities.
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08 May 2024 09 May 2024
Energising excellence. Bringing research, education, practice and leadership to life
The RCM conference is back for 2024. Professional and educational standards of proficiencies have made clear the importance of midwives working across the professional pillars of the profession: research, education, clinical practice and leadership.
Safe and effective care needs an evidence base from research, which is then disseminated and supported through education and strategically implemented into clinical practice and sustained through effective leadership. Furthermore, understanding midwifery professional pillars is relevant for promoting career pathways and ensuring professional recognition alongside our multi-disciplinary colleagues.
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09 May 2024
This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints, we will demonstrate a simple model to facilitate effective responses, and delegates will have the opportunity to practise the use of our unique AERO approach.
With complaint volumes increasing, and individual complaints rising in term of conflict and emotional impact, early resolution and de-escalation are key objectives within healthcare complaints. Mediation is a highly effective alternative dispute resolution approach, and the skills deployed by mediators provide useful tools for diffusing complaint situations arising at the point of delivery/interaction. Developing the skills and confidence to explore perspective, seek to understand the root and true cause of the patients concerns (the complaint ‘iceberg’) and introducing resolution techniques empower teams to increase the chances of achieving a resolution with less detrimental impact on their own and the healthcare team’s wellbeing. Mediation techniques also produce a clearer understanding of the complaint and why the situation escalated.
The masterclass explains how mediation works and how techniques can be used effectively within local complaint resolution to develop a person-centred process (for both patient and healthcare professional). Within these key areas, the course will explore how unconscious bias plays a role in complaints and their resolution. A mediation inspired approach to complaint resolution produces invaluable insight to help reduce recurring complaint situations, develop training and development plans and support the teams on the frontline.
Key objectives:
Improved confidence in using mediation techniques to resolve challenging customer complaints. Use of a methodology to improve consistency in successfully addressing challenging customer concerns. Personal Action plan to take back to my role and my team. Register
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09 May 2024
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework
introduction to complex systems, system thinking and human factors
restorative just and learning culture
duty of candour
involving staff in incident response
involving patients, families and carers in incident response
improvement science and developing system improvement plans
general response techniques
interviewing and asking questions
conducting observations, understanding work as done
systems frameworks
response types
patient safety investigation planning, analysis and report writing
commissioning and oversight of an internal investigation
a high-level overview of system-based response tools.
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09 May 2024
Our Human Factors – Applying to Incident Investigation programme is designed to equip staff with the knowledge and skills to use a systems approach to incident investigation.
This is a great opportunity for programme participants to develop their understanding of Human Factors and apply this methodology to case studies with peers. The programme introduces the concept of system thinking and provides participants with the opportunity to discuss their own work context. Participants will grow their investigative mindset, whilst developing their knowledge and skills of the investigative process from the event timeline to recommendations for improvement. The programme also includes the opportunity to discuss and reflect on the essential components of good investigation, including;
Being open and honest. Duty of candour. Co-designing investigations. Just culture. Systems based frameworks. Closing the loop from recommendations to action. Human Factors – Applying to Incident Investigation will take place on 9, 16 and 23 May 2024.
Who is this for?
The programme is aimed at all staff who are required to carry out or oversee incident investigation. Programme duration
This is a 3 day programme. Delivery methods
This programme is delivered virtually.
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7
:00
09 May 2024 07:45 16:30
The Birmingham Integrated Care Delivery Forum is taking place on 9 May 2024. Speakers confirmed so far include:
Cathy Elliott, Chair, NHS West Yorkshire ICB Pearse Butler, Chair, NHS South Yorkshire ICB Naomi Eisenstadt, Chair, NHS Northamptonshire ICB Amanda Sullivan, CEO, NHS Nottingham and Nottinghamshire ICB Tapiwa Mtemachani, Director of Transformation and Partnerships, NHS Black Country ICB Dr Ananta Dave, Chief Medical Officer, NHS Black Country ICB The Integrated Care Delivery Forum is free to attend for public sector and third sector organisations.
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8
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09 May 2024 08:30
This is for those in NHS Trusts in England only. This practical course is aimed at those who are planning to use, or may already be using, After Action Review (AAR) as one of their learning responses to patient safety events. It will also be useful for those in Patient Safety Incident Response Framework (PSIRF) oversight roles. The course is includes:
Defining what After Action Review is. Understanding the principles of After Action Review. Discussing the attributes needed to be an After Action Review facilitator. Exploring how to conduct an After Action Review. Reflecting on the value of After Action Review. Learning objectives:
Define what After Action Review is. Understand the principles of After Action Review. Know the attributes needed to be an After Action Review facilitator. Understand how to conduct an After Action Review. Register
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