HSSIB: Investigative interviewing

This is for those in NHS Trusts in England only. This practical course offers an overview of the principles that underpin a professional safety investigation interview with either a member of staff, a patient or a family. The course aligns to the PSIRF guidance on a systems approach to interviews. The course includes:

• Planning and preparing for an interview.
• Using a structured hierarchy of questions to facilitate comprehensive, accurate information.
• Asking system-focused questions.
• Closing an interview.

Learning objectives

• Understand and describe the working elements of a standardised and tested approach to investigative interviewing.
• Understand how to apply the model to plan, conduct and evaluate your investigative interviews.
• Conduct more ethical and professional interviews.
• Reach stronger defensible investigation conclusions.
• Increase your own and others confidence in your ability to investigate complex matters.

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