This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams and customer support teams and managers. The programme includes a section on handling complaints regarding COVID-19 - understanding the standards of care by which the NHS should be judged in a pandemic.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints.
For more information visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/complaints-resolution-and-mediation or email firstname.lastname@example.org.
hub members receive a 20% discount. Email email@example.com for discount code.
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