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NAME:Community Calendar
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DTSTART:20230326T020000Z
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SUMMARY:Complaints resolution & mediation
DTSTAMP:20230217T140808Z
SEQUENCE:0
UID:1055-1-ee2a5ec9cbd1b5a75b4ec5d63ec903ec@www.pslhub.org
ORGANIZER;CN="Patient Safety Learning":noreply@pslhub.org
DESCRIPTION:\n	This course is suitable for anybody who deals with compla
	ints as part of their job role\, or anybody who may have to handle a compl
	aint. This includes dedicated complaints teams and customer support teams 
	and managers. The programme includes a section on handling complaints reg
	arding COVID-19 - understanding the standards of care by which the NHS sho
	uld be judged in a pandemic. \n\n\n\n	A highly interactive and effective 
	workshop to improve confidence and consistency in handling complaints.\n\n
	\n\n	For more information visit https://www.healthcareconferencesuk.co.uk
	/conferences-masterclasses/complaints-resolution-and-mediation or email 
	kate@hc-uk.org.uk.\n\n\n\n	hub members receive a 20% discount. Email inf
	o@pslhub.org for discount code.\n\n
DTSTART;VALUE=DATE:20230313
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