‘Ham-fisted’ IT rollout ‘threatens service disruption’

NHS England is being warned that the planned rollout of a new “portal” for all NHS primary dental work could lead to widespread disruption.

The NHS Dental Services Portal is proposed as a new digital system for managing all NHS dental contract administration, including how dental activity is recorded, validated and paid. It is being rolled out to modernise an old, fragmented process, with the aim of improving efficiency, transparency, and consistency.

In an open letter sent to NHS Business Services Authority and NHSE, and shared with HSJ, the Dental Software Suppliers Association raised concerns about the speed of implementation being imposed.

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Source: Health Service Journal, 22 June 2026