Patients being told serious diagnoses via NHS App, says charity

A charity has called for systematic changes to stop patients from discovering their disease diagnoses through the NHS App without proper support. 

Kidney Care UK says that thousands of patients are learning that they have chronic kidney disease (CKD) through the app, despite NHS guidelines stating that serious diagnoses should not be received through digital channels “without adequate support or context”.

In the report ‘Falling through the G-App’, the charity says that around 10% of calls to its support line are from people who have recently discovered they have CKD without any explanation from their doctor, either through medical notes, the NHS App or other healthcare professionals.

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Source: Digital Health, 10 December 2025