ECRI acquires The Just Culture Company to transform healthcare patient and workforce safety

ECRI, a global nonprofit organisation improving the quality and safety of healthcare in the USA has announced that it has acquired The Just Culture Company, which specialises in transforming workforce culture in high-risk industries. 

The Just Culture Company assists organisations in deploying a balanced system of accountability between the organization and employee that fosters a fair, learning culture – referred to as a “just culture” – by implementing its proprietary algorithm through advisory services, educational programmes and coaching.  

Through the acquisition of The Just Culture Company, ECRI now operates a leading cultural transformation organisation.  

“Alarming rates of preventable harm are inflicted on patients every day. By offering Just Culture programs throughout ECRI’s global network, we can prevent harm before it happens,” said Marcus Schabacker, PhD, president and CEO of ECRI. “To create lasting change and improve patient and workforce safety, we must shift from evaluating accidents and errors after they’ve taken place, to designing systems and cultures that prevent harm from happening in the first place.” 

The Just Culture Company has partnered with healthcare providers, health departments and insurers to assess and improve workforce culture, from C-Suite to frontline staff, through a holistic systems-based approach. 

“Our just culture model is founded on the principle that workforce learning, holistic system design, mentoring, and coaching are stronger interventions than the ‘shame and blame’ culture that’s so prolific in healthcare,” said David Marx, CEO of The Just Culture Company. “Errors must be recognized and addressed in a way that become learning opportunities for all the people in the system.” 

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Source: ECRI, 2 December 2024