Mental health nurses on 999 calls reduce ED admissions

A new pilot project that sees mental health nurses speaking on 999 calls has seen a 40% reduction in the number of people in mental health crisis being admitted to emergency departments (EDs).

The project in the South Eastern Health Trust area, funded by the Public Health Agency (PHA), sees 12 mental health practitioners from the trust work with the Northern Ireland Ambulance Service (NIAS) in its control room in Belfast at the weekends.

It is aimed at people who call 999 in mental health distress.

In the scheme, a medical health practitioner will give a mental health assessment to de-escalate people from attending EDs, and prevent ambulances from going to people that are in mental health crisis.

The trust's project lead, Stephanie Patten, said the pilot has been proving successful so far.

"From April to September, there were 190 [mental health] calls," she told BBC News NI.

"40% of those calls were de-escalated which meant they did not require an emergency ambulance."

Ms Patten said this means people "have the right care and the right response at the right time" when they are in crisis, and don't have to wait on an ambulance or in a busy ED.

"An emergency department is not an appropriate place for someone who is depressed, anxious or distressed to be sitting waiting," she added.

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Source: BBC News, 20 November 2024