Nottingham University Hospitals Trust failed to send 400,000 letters

An NHS hospital trust in Nottingham failed to send more than 400,000 digital letters and documents to GPs and patients, BBC News can reveal.

A former employee has told of "a lack of responsibility" over a new computer system.

Patient body Healthwatch said it was "deeply concerned" by the scale of the incident and the impact on care.

The trust says a full investigation took place in 2017 and found no significant harm to patients.

But it has now said it will carry out a review of that investigation and take any further action needed.

The healthcare regulator the Care Quality Commission (CQC) said it was not aware of the incident and would be following up with the trust.

This is the second major incident in England involving unsent NHS letters uncovered by the BBC recently.

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Source: BBC News, 30 September 2023