Sue Holden

It is a sad indictment of our culture in the NHS that this individual wasn't able to speak with confidence for fear of consequences. It is so important that these lived experiences are shared and more importantly heard. I am proud to be a partner with colleagues at 'patientsafetylearning' and continue to be impressed by their consistent championing of safety as the driving force for improving staff and patient experience. Safety needs to be lifted out of the subsuming nature of 'quality' and be recognised as requiring a specific focus in our development , delivery and outcome of care.

What a powerful way to demonstrate the value of patient experience. It will take bravery from colleagues to listen in order to learn how we can improve the way services are designed. Listening to colleagues providing direct care it is clear they daily have to use their judgement to navigate many conflicting guides and policies. This is a great approach to bridging the divide between reality and perception .