Loved this, Claire! Well written, and an excellent demonstration of unintended consequences. Involving staff and families who are directly affected and have experience of using the service or care pathways, is essential. Let's not set up our staff and services to fail! Very proud of you and the direction you're leading!
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Putting the writing on the wall: Explaining work as imagined vs work as done (by Claire Cox)
in Process improvement
Posted
Loved this, Claire! Well written, and an excellent demonstration of unintended consequences. Involving staff and families who are directly affected and have experience of using the service or care pathways, is essential. Let's not set up our staff and services to fail! Very proud of you and the direction you're leading!