Laurence

Embarked on my Invisalign journey in late 2020 - to correct my anterior open bite. The treatment was £4,200 upfront and I was given a '100% guarantee' by my orthodontist and Invisalign themselves that Invisalign would be able to resolve this. Everything initially seemed to be working well until early last year, where I started to experience severe discomfort around my jaw area… which later developed into a clicking sound and I’m now left with chronic jaw and bite problems as the end result. My orthodontist doesn't seem to believe that this is related to my treatment, even though it is worth noting that I've never had this problem before in my entire life. Oh, and to make matters worse, they tried to blame it on the fact that I’m autistic. Talk about gaslighting... Invisalign have also completely refused to accept any responsibility for this, stating: “We are not medically trained professionals, so we cannot supply any medical advice to Consumers. Your doctor is solely responsible for your treatment, so will be able to help with this matter.” In other words... “It’s not our problem!” I was then referred to the NHS by my GP after contacting them - Where I attended 3 appointments at 3 different hospitals. All of which ended up being a complete waste of time and giving different excuses... “We don’t like to get too involved”, “Your jaw doesn’t seem too bad” and “it will all get better with time.” Well... It is now July 2023 and I’m still in the exact same situation that I was in last year - With no noticeable changes to my condition. And quite frankly, it feels like it’s getting worse. Not to mention the terrible impact that it’s been having on my mental health and self-esteem. It seems to me after reading a lot of other people’s stories online that this is a common issue in the orthodontic world... and I find that absolutely shocking and unacceptable. We aren’t paying to be tortured!