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tikena17

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Content Article Comments posted by tikena17

    Putting the writing on the wall: Explaining work as imagined vs work as done (by Claire Cox)

    in Process improvement

    Posted

    Hi Claire. A great tactic that illustrates complex policies and procedures within healthcare process and to explain the concepts of safety 2 which focuses on the concept of work-as done versus work-as-imagined which reflects the approach to safety 1 for my day-to-day experience working as a family physician I can model what I actually do work-as- done tends towards simplification of policies and procedures The imaginary or the developed as standard that transform it into something like a simple flow chart for all those complex and many policies and procedures litriture .Despite this, I still believe in the need to find a tactic that accommodates the two methodologies as an entry point to simplify policies and procedures so that it achieves its end  goals in providing a safe healthcare service that preserves the patients safety and healthcare providers safety Within clinical human factors and health system redesign

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    Communication is key to building patient trust in ‘the system’

    in Patient-centred care

    Posted

    Hi Lotty, I'm glad I came across your vital article on communication as a key to building trust in the healthcare system and finds me empathy to such experiences.          I agree with you that the communication problem is one of the major flaws within many health care systems around the world, and I can describe it as now part of the culture of health systems that has a great impact on patients’ experiences and perceptions about medical services, as it often constitutes a barrier to accessing or delaying medical services.Which increases the risk factors for patient safety on the other level effective communication between health care providers and patients, as you mentioned in the article, starting from security and safety personnel, through reception staff and health records, and effective communication between the medical team and patients.The more effective communication lead to greater  trust in the health system, and we obtained  Excellent results indicators.

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