Most NHS users in England affected by dysfunctional admin, report finds

Patients routinely have to chase up test results, receive appointment letters after their appointments and do not know when their treatment will occur because the NHS is so “dysfunctional”.

That is the conclusion of research by two major patients’ organisations and the King’s Fund, which lays bare a host of problems with the way the health service interacts with it users.

Sixty-four percent of people in England who used the NHS or arranged care for someone else over the last year encountered a problem involving its administration or communication.

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Source: Guardian, 17 February 2025