The Care Quality Commission spent £99m on a transformation programme that failed to achieve most of the promised benefits, a highly critical independent report has revealed.
In 2021, the regulator launched its transformation programme under the oversight of former chief executive Ian Trenholm, which it said would simplify the assessment process for health and social care providers.
It entailed major changes to the organisation and operations of the CQC’s inspection regime, but also the introduction of new IT, including a “regulatory platform and provider portal”.
An independent review by IT expert Peter Gill and published after a CQC board meeting yesterday found the transformation programme was to blame for widespread IT failures that have caused “significant organisational disruption”.
“The vast majority of the benefits expected to be delivered have not yet been achieved,” it said.
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Source: HSJ, 27 March 2025
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