Summary
The Independent IT Review (IIR) was commissioned following the Penny Dash report, which highlighted issues with poorly performing IT systems hampering the Care Quality Commission (CQC)’s ability to roll out the Single Assessment Framework (SAF). That report made seven recommendations, including the need to rapidly improve operational performance, fix the Provider Portal (PP) and Regulatory Platform (RP), and improve the quality of reports.
This review addresses the following questions:
- How and why did the reach a point where its IT solutions caused significant organisational disruption?
- Is the IT solution salvageable, based on the current contractual relationship with suppliers and subcontractors?
- If so, what needs to be done to make the IT solutions, the overall operating model, the programme management and contractual controls fit for purpose?
- If not, how should the CQC proceed to build or buy and implement an IT solution that is fit for purpose in the shortest possible time?
Care Quality Commission: Independent IT review (26 March 2025)
https://www.cqc.org.uk/publications/independent-it-review
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