Summary
Published in the BMJ journal Quality & Safety, the authors draw out high-level learning about culture and behaviour in NHS organisations; what influences culture and behaviour; and what needs to change to give effect to the vision of a safe, compassionate service in which patients and their families could have trust and confidence.
Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study (2013)
https://qualitysafety.bmj.com/content/23/2/106
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