Triangulating feedback: a 4-step process to support improvement in discharge (NHS England)

Summary

To gain a rich understanding of the experience of discharge, it’s important to look at different sources of feedback. This could be existing data including national surveys, local data or complaints. Using different sources can help to give you a clearer picture of any themes in the feedback and where to focus your co-produced improvements.

NHS England have set out a 4-step process to triangulating feedback (link below), with a focus on the experience of discharge for people who use services and their unpaid carers, which has been shown to correlate strongly with overall experience of care.