Experience of follow-up care post hospital discharge (13 November 2025)

Summary

In April 2025, the Care Quality Commission (CQC) asked National Voices to explore people’s experiences of care after leaving hospital, with a focus on older people living with frailty and people from groups experiencing health inequalities. Using a mixed‑methods approach, we combined a follow‑up questionnaire with in‑depth interviews to understand what helps or hinders good recovery at home. The research examines four areas: transitions from hospital to community, support to stay well at home, barriers to accessing quality health and social care, and the impacts of unmet needs.