Summary
Fascinating information in this graphic. What gets measured gets improved, but a 2024 Health Services Safety Investigations Body (HSSIB) investigation revealed that systematic underreporting of patient safety incidents involving general practitioner online consultation tools was occurring, and that the available data did not contain enough information to identify potential harm.
From my own direct experience, unless you have risk-adjusted metrics for patient outcomes, the layer of incidents that are not flat out Never Events also remain hidden at scale.
Patient safety work is still mainly at the tip of the iceberg!
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