NHS England: Ask Listen Do – feedback, concerns and complaints

Summary

Improving experiences and outcomes for children and adults who are autistic or have a learning disability, their families and carers

Ask Listen Do resources are designed to:

• support organisations to listen, learn from and improve the experiences of children and adults who are autistic or have a learning disability, their families and carers
• make it easier for people, families and paid carers to give feedback, raise concerns and complain.

Content

Ask Listen Do resources for people and families

• Resources for autistic people and people with a learning disability
• Top tips for family carers
• Resources for families to use with schools
• Ask Listen Do film for people and families.

Ask Listen Do resources for organisations

• Information booklet and checklist for organisations
• Co-production guide using an Ask Listen Do approach
• A training film for organisations
• Oliver McGowan Mandatory Training refers to Ask Listen Do. It is for all registered service providers and NHS healthcare staff can also access it through ESR (Electronic Staff Record).