Spotlight on maternity care: your stories, your rights (PHSO, 28 March 2023)

Summary

Women should be able to have confidence that they will receive safe, effective, compassionate maternity care that focuses on their individual needs. That is the experience of many people. But too many families still face care that puts the safety and wellbeing of women and babies at risk.

This Parliamentary and Health Service Ombudsman (PHSO) report looks at themes from maternity complaints families have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.

It shares case summaries and guidance to help families complain and help NHS organisations understand the issues.